Frequently Asked Questions
No, it is a browser based application. Only one server installation is required, no client side installation is required.
Yes, you can run it over the Internet.
The system has been developed using PHP as the server side programming language. HTML and JavaScript/JQuery has been used for front-end development.
The system runs on MySQL 5.7+ or MariaDB 10.2+.
If you do not want to install the system in your environment, you can run it as a cloud based application on our hosting servers.
If you want to run the system using our cloud, you do not have to worry about hardware, you just need Internet connectivity.
If you want to run the system in your own environment, you need something near to the specifications mentioned below.
- Windows or Ubuntu Linux OS, installed with Apache, PHP 7+ and Maria DB 10.2
- 4 GB RAM
5 GB Disk Space
- Internet access required for Google Maps and Mobile App integration
Port 80 or any other port to be accessed through
- web browser to be enabled
- SMTP port to be enabled
Yes, you can.
Yes, you can.
Yes, you can.
The integration is possible and you may or may not be charged extra for this integration, depending on the requirement. If such an integration is required, the development or maintenance team of the other software will need to work with us.
If the system is installed in your environment, the data is in your possession and will be secured and backed up according to your policies.
In case the system is run from our cloud, we have a daily backup routine of the data. In addition to this, your data will not be shared with any of our other customers.
Our hosting company is based in USA and we host the application on servers in Germany for a better speed.
Annual renewal includes updates to the system and remote maintenance. This does not include any version upgrade. Hosting cost is also included if the system is running from our cloud.
You can still add incidents but you will not be able to generate any reports. Once the annual renewal is activated, reports will also become accessible.
Mobile app is available for Android only.
Since it is a browser based system, you can surely access it from a mobile phone using your phone's browser. You just need the appropriate connectivity to the application.